Support

We hope we can help you

When I click on a source link for a platform I would like to view the content on, nothing happens? If you are using the webversion on PC or mobile, it is important that you allow your browser to open popup windows, because we open the content on the selected platforms own site.
I searched for some content, but no results where found? We are working everyday on adding content and expand our catalog, it happens in combination with services and Bynoi users, You will therefore in our startup, experience that vi dont have everything, but it will get better and soon we will have the content you searched for.
I have a problem when I am on a platforms own website/app? Bynoi does not have access or supports the platforms, you have to contact the platform customersupport directly.
When I open a source link, it does not work? The source may have been deleted by the platform, or there could be an error in the creation. Every source has the menu option to "report it", when creating the report you can choose to describe the type of error you are experiencing and we will take action on the report as soon as possible.
It shows the wrong content on the platform when I click the source link on Bynoi? Sometimes errors happen, some sources gets created manually by the users, a misspelling can happen or our system can make an error. Every source has the menu option to "report it", when creating the report you can choose to describe the type of error you are experiencing and we will take action on the report as soon as possible.
The quality of the source is bad or does not match the description? If you percieve that the quality does not live up to your expectations, then rate the source with the appropriate amount of stars which it deserves. If other users thinks the same then sources with a better rating will be shown first. This way we help each other raise the quality of information on Bynoi.
I can´t find content from the platform i have a subscription to? At this moment Bynoi supports about 20 entertainment platforms, which all are validated and approved legal in Denmark. We continue to add new platforms all the time, but before we add a new platform we have to research the platform for legality and content match to the businessfoundation and ethical guidelines of Bynoi. The proccess takes some time, if you have a specific wish for a platform that you think are missing on Bynoi, please dont hesitate to contact us.